Terms of Service

1Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you or the entity you represent (“Customer,” “Tenant,” or “User”) and VBOTech Ltd. (“VBOTech,” “we,” or “us”), governing access to and use of VBO Connect and its related APIs, webhooks, and communication services hosted at https://connect.vbotech.com.

By creating a workspace, registering an account, or connecting any third-party messaging channel (Meta Facebook, Instagram, WhatsApp, or SMTP), you confirm that you have read, understood, and agreed to be bound by these Terms.

2Acceptable Messaging & Anti-Spam Policy

VBO Connect provides high-throughput messaging infrastructure. Customers agree to use our communication pipelines strictly in compliance with all relevant laws and platform guidelines:

3Account Security & Third-Party API Credentials

When utilizing Bring-Your-Own-App (BYOA) or 1-Click Meta OAuth integrations:

• You are responsible for safeguarding your login credentials, API secrets, and encryption master keys.
• You agree to notify VBOTech immediately if you suspect unauthorized access or compromised API tokens.
• VBOTech is not liable for actions taken by third-party platforms (such as Meta account suspension or rate limiting) resulting from customer policy infractions.

4Subscription Plans & Billing

VBO Connect provides tiered subscription plans (Free Starter, Growth Marketing, Scale Omnichannel, Enterprise Unlimited).

• Feature limits (such as monthly message quotas, AI generation credits, and custom domains) are strictly enforced based on active tenant plan allocation.
• Fees are non-refundable except where explicitly required by law or specified in enterprise SLA contracts.
• Tenants may cancel or modify subscriptions at any time via the billing management portal.

5Disclaimer of Warranties & Limitation of Liability

VBO Connect is provided on an “AS IS” and “AS AVAILABLE” basis. While we strive for a 99.9% uptime SLA across our distributed BullMQ workers and webhook pipelines, VBOTech disclaims all warranties of any kind regarding third-party telecom carrier delivery delays, Meta Graph API outages, or internet routing failures.

In no event shall VBOTech Ltd. be liable for indirect, incidental, or consequential damages arising from the use or inability to use the service.

6Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of VBOTech Ltd.’s jurisdiction, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved through binding arbitration or competent courts.